Shipping Policy

At ShaplaMart, we strive to provide a smooth and reliable delivery experience for all our customers. Please take a moment to review our shipping policies to understand how we process and deliver your orders.

1. Shipping Locations

We currently offer shipping across Bangladesh. Please ensure that the delivery address provided is accurate and accessible for timely delivery. Unfortunately, at this time, we do not ship internationally.

2. Shipping Charges

We offer free shipping on orders that meet our specified criteria, typically based on order value or promotional offers. For orders that do not qualify for free shipping, a standard shipping fee will be applied during checkout. The shipping charges vary based on the location and size of the package.

3. Delivery Time

We aim to process and ship all orders within 2-3 business days of receiving payment confirmation. Depending on your location, delivery typically takes between 3-7 business days. During peak seasons or public holidays, there may be delays beyond our control, but we will notify you if your shipment is delayed.

4. Order Tracking

Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this number to monitor the status and estimated delivery time of your order. If you experience any issues with tracking, feel free to contact our support team for assistance.

5. Packaging

All items are securely packaged to ensure they reach you in perfect condition. We take great care in protecting fragile items and will use appropriate materials such as bubble wrap, sturdy boxes, or protective pouches as needed.

6. Delivery Issues

If your order is delayed beyond the estimated delivery window, please contact our support team. We will do our best to resolve the issue promptly. If the package is lost or damaged in transit, we will work with the courier service to offer a solution, which may include reshipping the items or issuing a refund.

7. Delivery Conditions

Free delivery offers are subject to certain conditions, such as a minimum purchase value or location. Please refer to our promotional banners or terms on the checkout page for the latest delivery offers and conditions.

8. Contact Us

If you have any questions regarding our shipping policy or need further assistance, feel free to reach out to us at our Contact page. We’re here to help you 24/7.

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