Refund Policy

At ShaplaMart, we strive to ensure customer satisfaction with every purchase. However, if you are not entirely satisfied with your order, we are here to help with our refund and return policy.

1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refund Conditions

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note:

• The product must be unused and undamaged.
• Returns must include the original packaging and labels.
• Refunds will be processed within 7 business days after we receive the item.

3. Non-Refundable Items

Some items are not eligible for return or refund, including:

• Personalized or customized products.
• Perishable goods like skincare products, if opened.
• Items on clearance or sale.

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

5. How to Request a Return

To request a return, contact us at support@shaplamart.comwith your order number and reason for the return. We will provide instructions on how to proceed.

6. Late or Missing Refunds

If you haven"t received a refund yet, first check your bank account or credit card provider. It may take some time before your refund is officially posted. If you"ve done this and you still have not received your refund, please contact us at support@shaplamart.com.

© 2024 ShaplaMart. All rights reserved.